Provides a list of softphones and multimedia applications enabled and running on active PC.Settings include Pause/Play or Mute/Unmute. Manage PC multimedia when a call comes in.Customize settings such as ring tones, range, and mute tones.Plantronics Control Panel offers the following features: Also included is an Update Manager for automatic software and firmware update notification. The runtime engine must be present to provide Remote Call Control with supported softphones. This is a process that runs on the PC to support Remote Call Control. What is included with Plantronics Software? Plantronics software for softphone integration. What softphones are supported with Plantronics Software? Refer to For example, Siemens optiClient and OpenScape have built-in Remote Call Control with Savi Office and Voyager PRO UC.ĭo I need to use Plantronics Software to get Remote Call Control for softphones? Yes, you will need to install Plantronics Software to get Remote Call Control when using a supported softphone. In addition, the Plantronics Software Development Kit can be used to integrate Remote Call Control with any softphone on the market today. For IBM Lotus Sametime users Plantronics has a plug-in component for Remote Call Control with the Sametime softphone. Plantronics “Optimized for Microsoft Office Communicator” products allow OC users to plug in a Plantronics audio device and provide Remote Call Control with OC. For Microsoft Office Communicator, Lync 2010 (OC) users, Plantronics has partnered with Microsoft to offer certified Microsoft OC products. A link to a separate document detailing exact softphone version support is listed later in this document. The list includes: Cisco, Avaya, Skype, ShoreTel and Microsoft. How do I get Remote Call Control for my end users? Plantronics offers a software layer for integration with many of the UC softphone vendors in the market. In addition, if the user is using a wireless solution they can still answer and end the softphone call while away from their PC with a touch of a button on their headset. Without Remote Call Control users are forced to use the softphone interface to answer and end the call which can be complicated and varies across softphone applications. The user ends the softphone call by pressing the same button. What is Remote Call Control? Remote Call Control is the ability for the end user to hear their softphone ring in their Plantronics’ audio device and answer the softphone call by pressing the call control button on the device.
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